# Technical Support Engineer I

Hiring organization: [Gofundme](https://career.thegoodapps.co/organizations/gofundme)

Canonical page: https://career.thegoodapps.co/jobs/35653c35-8e52-48f3-ae73-c83837a82996

Listed on Gofundme's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Entry
- Location: Remote
- Remote: yes
- Salary: 59500 – 82000 USD per year

## Summary

A customer-facing technical support role focused on investigating and triaging production issues for GoFundMe Pro customers, with escalation and documentation responsibilities. Well-suited to someone who enjoys solving technical problems, communicating clearly with customers, and growing into more senior support work.

_Our summary, not Gofundme's wording._

## Skills named

Jira, Postman

## Required

- Technical knowledge of software applications and troubleshooting
- Basic programming knowledge
- Familiarity with Postman and Jira
- Experience with observability platforms and Chat AI LLMs
- Enterprise customer service experience
- Strong written and verbal communication
- Critical thinking and attention to detail
- Time management and ability to handle multiple priorities

Apply on Gofundme's site: https://job-boards.greenhouse.io/gofundme/jobs/8089835