# Scaled Support Specialist

Hiring organization: [OpenRouter](https://career.thegoodapps.co/organizations/openrouter)

Canonical page: https://career.thegoodapps.co/jobs/343ccbb5-732b-4f6c-a0ad-333b58a95764

Listed on OpenRouter's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Remote (US)
- Remote: yes
- Salary: 115000 – 175000 USD per year

## Summary

OpenRouter needs a technical troubleshooter who can diagnose complex API issues across multiple LLM providers and explain solutions clearly to developer customers. This role suits someone with deep API support experience who enjoys detective work and wants to ship fixes that prevent problems at scale.

_Our summary, not OpenRouter's wording._

## Skills named

Postman, Python, TypeScript

## Required

- 4+ years in technical support, developer support, or solutions engineering
- API troubleshooting and diagnosis
- At least one scripting language (Python or TypeScript)
- Written communication skills
- Comfort working with incomplete information and novel problems

## Nice to have

- Familiarity with OpenAI Chat Completions API
- Experience with LangChain, LlamaIndex, or Hugging Face
- Observability tools (logging, tracing, metrics)
- Experience scaling support operations
- Open-source contributions
- ML/AI background beyond API usage

Apply on OpenRouter's site: https://jobs.ashbyhq.com/openrouter/89ff6b47-ba08-4418-b24b-c136dbf2ef82/application