# Head of Core & Premium Accountant Support

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/325eed2a-53c3-4b7d-8872-3408e6b20497

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Mountain View, CA

## Summary

This is a senior operations leadership role managing customer support delivery for accountants across an internal team and a global network of outsourced partners. The position combines accountability for service quality and KPIs with responsibility for transforming the support function into a credentialed, expertise-driven operation.

_Our summary, not Intuit's wording._

## Skills named

Workforce Management

## Required

- 15+ years in service delivery, contact center operations, or customer success in senior people leadership role
- Track record managing large distributed service organizations with quality, resolution, and productivity KPIs
- Deep experience managing outsourced delivery partners across multiple geographies
- Ability to lead both vendor-managed and internal employee teams
- Experience leading complex operational and workforce transformation at scale
- Strong command of operational analytics and translating data into interventions
- Cross-functional influence across Product, Finance, Workforce Management, Learning & Development, and Partner Management
- Proven history of hiring, developing, and leading high-performing leaders and teams
- Exceptional written and verbal communication with ability to tailor messaging to diverse audiences

## Nice to have

- Prior experience in accounting, tax, bookkeeping, or financial services support
- Bachelor's degree or equivalent practical experience
- MBA or focus in Accounting/Finance/Operations

Apply on Intuit's site: https://jobs.intuit.com/job/mountain-view/head-of-core-and-premium-accountant-support/27595/97754477200