# Senior RMA Customer Experience Manager

Hiring organization: [NVIDIA](https://career.thegoodapps.co/organizations/nvidia)

Canonical page: https://career.thegoodapps.co/jobs/317d8c51-927a-4709-8046-89314390d2db

Listed on NVIDIA's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Santa Clara, CA
- Salary: 136000 – 212750 USD per year

## Summary

A customer experience manager overseeing replacement part fulfillment and RMA case resolution for a hardware company. This role suits operations-focused professionals with supply chain expertise who excel at coordinating across manufacturing, quality, and customer teams to resolve technical issues under strict service agreements.

_Our summary, not NVIDIA's wording._

## Skills named

Case Management, Inventory Management, Supply Chain Management

## Required

- Bachelor's degree in Quality Assurance, Business Administration, Engineering, Supply Chain Management or related field, or equivalent experience
- 12+ years in relevant experience
- Analytical and problem-solving capability
- Ability to create clear metrics, graphs and data visualizations
- Customer-centric approach
- Excellent presentation skills
- Strong written and verbal communication
- Cross-functional collaboration across production, repair, quality and account teams

## Nice to have

- Knowledge of supply chain dynamics, inventory management and case management applications

Apply on NVIDIA's site: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-RMA-Customer-Experience-Manager_JR2019970-1