# Senior Customer Onboarding Manager

Hiring organization: [Postscript](https://career.thegoodapps.co/organizations/postscript)

Canonical page: https://career.thegoodapps.co/jobs/2f838ae6-0bea-4e44-9756-6a7e93bdfc66

Listed on Postscript's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote
- Remote: yes
- Salary: 97000 – 117000 USD per year

## Summary

Postscript is hiring a Senior Customer Onboarding Manager to lead setup and optimization for their largest SMS marketing customers, with accountability for revenue impact within the first 60 days and mentoring of junior team members. The role suits someone with 5+ years in customer-facing SaaS roles who has worked with enterprise clients in ecommerce or marketing technology and can coach customers on multi-channel strategy.

_Our summary, not Postscript's wording._

## Skills named

Campaign Management, Marketing Automation

## Required

- 5+ years in customer-facing roles in SaaS or software
- Project management with enterprise-level customers
- Problem-solving including technical troubleshooting
- Strong process orientation and consistency
- Product expertise development

## Nice to have

- Ecommerce or martech experience
- Coaching and mentoring experience
- High-growth startup environment experience
- Multi-channel marketing experience (SMS, push, direct mail, etc.)
- Lifecycle and retention marketing expertise across multiple channels

Apply on Postscript's site: https://job-boards.greenhouse.io/postscript/jobs/8646237002