# Customer Success Manager

Hiring organization: [Epidemic Sound](https://career.thegoodapps.co/organizations/epidemic-sound)

Canonical page: https://career.thegoodapps.co/jobs/2f51e8b5-31e4-470c-9a72-9182a037cb88

Listed on Epidemic Sound's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: LA
- Remote: yes
- Salary: 97500 – 128000 USD per year

## Summary

Epidemic Sound is hiring a Customer Success Manager to expand their B2B business in North America by managing enterprise client relationships, driving product adoption, and identifying growth opportunities. This role suits someone with 4+ years of SaaS or technology experience who enjoys building trusted partnerships and working across teams to solve customer challenges.

_Our summary, not Epidemic Sound's wording._

## Skills named

Salesforce

## Required

- 4+ years of Sales or Customer Success experience in technology, SaaS, or media
- Proven B2B enterprise background managing existing account relationships
- Track record leading multi-team initiatives and turning around stalled product adoption
- Ability to build relationships quickly and use customer data to reduce churn

## Nice to have

- Experience with Salesforce or dedicated Customer Success platforms like Planhat, Totango, or Gainsight

Apply on Epidemic Sound's site: https://jobs.ashbyhq.com/epidemic-sound/336d813a-3a18-4744-a15f-3d6bf364f7a8/application