# IT Support Specialist

Hiring organization: [Geotab](https://career.thegoodapps.co/organizations/geotab)

Canonical page: https://career.thegoodapps.co/jobs/2cb99b6f-a97f-42c3-bf3b-52be04c16ba3

Listed on Geotab's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Atlanta, GA

## Summary

This role supports Geotab's employees across offices and remote locations, handling escalated IT incidents, troubleshooting complex hardware and software problems, and managing user access and device provisioning. It suits someone with 2–5 years of IT support experience who can work independently on difficult technical issues and coordinate local office technology operations.

_Our summary, not Geotab's wording._

## Skills named

DNS, Dynamic Host Configuration Protocol (DHCP), GenAI (Generative AI), Google Workspace, IT Service Management (ITSM), Linux, macOS, Microsoft Windows, Prompt Engineering, Role-Based Access Control (RBAC), VPN Clients

## Required

- Intermediate to advanced troubleshooting across Windows, macOS, Linux/Ubuntu, and ChromeOS
- Google Workspace administration and SaaS application troubleshooting
- Ability to diagnose and resolve network issues (LAN/WAN, Wi-Fi, VPN, DHCP/DNS)
- Understanding of ITSM frameworks and ticket lifecycle management
- 2 to 5 years of IT support or desktop support experience
- Post-secondary diploma or degree in Computer Science, Information Technology, Engineering, or equivalent experience
- 5-day onsite coverage where assigned

## Nice to have

- CompTIA A+, Network+, Security+, or ITIL Foundations certification
- Endpoint management credentials (MDM/Apple/Microsoft)
- Experience with AI tools and LLMs for problem-solving

Apply on Geotab's site: https://job-boards.greenhouse.io/geotab/jobs/5343984008