# Work Force Planning Consultant

Hiring organization: [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc)

Canonical page: https://career.thegoodapps.co/jobs/2bfcef55-8474-41fd-bb5b-e86ff2730f04

Listed on Visa Inc.'s own careers site. Applications go to them directly.

- Location: Atlanta, GA
- Salary: 90000 – 144500 USD per year

## Summary

This role supports workforce management operations at a major payments company, analyzing contact center performance data and using specialized forecasting software to optimize staffing levels and scheduling. It suits someone with several years of operations or contact center planning experience who is comfortable with data analysis, stakeholder management, and working with workforce management platforms.

_Our summary, not Visa Inc.'s wording._

## Skills named

Microsoft Excel

## Required

- 5+ years of work experience with a Bachelor's degree, or 2+ years with an advanced degree, or a PhD
- Experience with workforce management scheduling software
- Experience with ACD reporting systems
- Strong analytical capabilities
- Staff planning and trend analysis experience
- PC skills including Excel
- Ability to work independently with minimal supervision

## Nice to have

- 6+ years of work experience with a Bachelor's degree, or 4+ years with an advanced degree, or up to 3 years with a PhD
- Genesys software experience
- Fair Isaac's Falcon experience
- Adeptra experience
- Knowledge of operational tactical and strategic techniques for service level management
- Strong leadership and decision-making ability
- Proficiency in Microsoft Office beyond Excel

Apply on Visa Inc.'s site: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Work-Force-Planning-Consultant_REF080048W