# Mgr, Tech - Reservation Applications

Hiring organization: [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line)

Canonical page: https://career.thegoodapps.co/jobs/293eb48a-eb95-4275-8427-9c5ec351a123

Listed on Norwegian Cruise Line's own careers site. Applications go to them directly.

- Seniority: Manager
- Location: Miami, FL

## Summary

A manager leading technical teams responsible for enterprise applications supporting cruise operations, from guest systems to logistics and casino platforms. This role suits someone with 5+ years in enterprise technology and 2+ years managing engineers who thrives balancing operational reliability with modernization.

_Our summary, not Norwegian Cruise Line's wording._

## Skills named

Change Management, Cloud Infrastructure, Incident Management, ITIL, SDLC Software Development Life Cycle, Systems Integration

## Required

- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology or related field
- 5+ years of progressive experience in enterprise application development, systems integration, or technology operations
- 2+ years of people management or supervisory experience
- Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments
- Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments
- Experience working within structured SDLC, governance, and compliance frameworks
- Ability to lead, coach, and develop technical teams
- Strong understanding of enterprise system architecture and integration principles
- Knowledge of IT governance, risk management, and security controls
- Ability to manage multiple initiatives in a fast-paced environment

## Nice to have

- Experience supporting distributed environments including shipboard or port operations
- Experience managing vendor-delivered systems and integration partnerships
- Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms
- Relevant certifications in cloud platforms, enterprise systems, ITIL, or project/program management

Apply on Norwegian Cruise Line's site: https://nclh.wd108.myworkdayjobs.com/en-US/NCL_Shoreside_Careers/job/Miami-Florida/Mgr--Tech---Reservation-Applications_JR01639