# Principal Product Manager, Services Segmentation

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/290d4b59-6d53-459d-b672-0115ce2a7342

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Principal
- Location: Mountain View, CA
- Salary: 243000 – 328500 USD per year

## Summary

This role leads the transformation of customer service experiences for financial and payroll products, bridging product teams with support operations to drive customer satisfaction and retention. It suits an experienced leader who thrives in cross-functional environments and has built strategies that connect customers with the right expertise while optimizing resolution at scale.

_Our summary, not Intuit's wording._

## Skills named

Customer Journey Mapping, Service Design

## Required

- 5+ years in a leadership role driving business results through customer experience
- Proven experience in service experience strategy or customer experience design
- Ability to design and implement service experience strategies that improve retention and revenue
- Cross-functional leadership skills
- Customer service and support expertise
- Analytical skills and data-driven decision making

## Nice to have

- MBA or advanced degree
- Experience with payments, bill pay or financial management products
- Familiarity with SaaS organizations

Apply on Intuit's site: https://jobs.intuit.com/job/mountain-view/principal-product-manager-services-segmentation/27595/97842100368