# Technical Support Engineer (4PM-12AM PST)

Hiring organization: [Sentry](https://career.thegoodapps.co/organizations/sentry)

Canonical page: https://career.thegoodapps.co/jobs/270f60d9-68fa-4096-be3d-79579d1c5977

Listed on Sentry's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: San Francisco, CA
- Remote: yes
- Salary: 100000 – 120000 USD per year

## Summary

Sentry seeks a technical support engineer to provide after-hours coverage for APAC customers while building automation and AI tooling to scale support operations. The role combines hands-on debugging of complex distributed systems with engineering work to develop autonomous resolution systems, suited for someone who enjoys both customer-facing problem-solving and backend infrastructure work.

_Our summary, not Sentry's wording._

## Skills named

Java, JavaScript, Microservices, Model Context Protocol, Model Context Protocol (MCP), Python, Retrieval-Augmented Generation (RAG), Ruby

## Required

- 4+ years in technical support engineering, systems engineering, or software development
- Mastery of Python, JavaScript, Java, or Ruby
- Deep understanding of distributed systems, microservices, APIs
- Ability to read and debug SDK source code
- Understanding of LLM orchestration and AI system prompts
- Exceptional communication of complex technical concepts

## Nice to have

- Active open-source contributor or GitHub presence
- Prior experience as a full-time software developer
- Familiarity with production SDK debugging

Apply on Sentry's site: https://jobs.ashbyhq.com/sentry/a078cfdc-4dcc-47b4-93da-a49e4f39d322/application