# Social Escalations Program Manager

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/26c270ac-20a8-42af-9775-0e661a91d3e5

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: New York, NY
- Salary: 210000 – 260000 USD per year

## Summary

Anthropic is building a new social escalations team and seeking an experienced program manager to establish this function from the ground up. You'll monitor public conversations about the company and AI, triage emerging issues, and manage high-stakes incidents in real time—briefing executives and developing playbooks that reduce reputational risk.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- 6+ years in social analytics, escalations management, customer support, or related front-line operations
- Deep knowledge of social platforms and hands-on experience with social listening tools
- Sound judgment under pressure and understanding of how issues spread on social media
- Clear written communication for briefing executives and documenting incidents
- Ability to coordinate across functions and influence without positional authority
- Pattern detection and proactive issue identification
- Comfort with ambiguity and bias toward action

## Nice to have

- Experience at a consumer or developer platform

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5418858008