# Sr. Technical Support Engineer

Hiring organization: [Pendo](https://career.thegoodapps.co/organizations/pendo)

Canonical page: https://career.thegoodapps.co/jobs/252206cd-26a2-4a90-a36e-5ae18b2373fb

Listed on Pendo's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Raleigh, NC
- Salary: 105000 – 120000 USD per year

## Summary

A senior technical support role where you diagnose and resolve complex customer issues across Pendo's web and mobile products while translating customer problems into product insights for engineering teams. This suits experienced engineers who combine hands-on debugging skills with strategic thinking, thrive in high-volume environments, and actively shape how support operates rather than just handling tickets.

_Our summary, not Pendo's wording._

## Skills named

Apple iOS, CSS, HTML, JavaScript

## Required

- 3+ years in technical customer-facing support or engineering with issue ownership
- Proficiency in JavaScript, HTML, and CSS for code reading and debugging
- Applied coding experience in front-end or API environments
- Ability to learn and explain technical concepts to technical and non-technical audiences
- Troubleshooting experience on both iOS and Android platforms
- Skill gathering technical details from customers including device info, logs, and screen recordings
- Familiarity with mobile concepts like app permissions, deep links, webviews, crashes, and SDK behavior
- Active daily use of AI tools for research, drafting, troubleshooting, or knowledge capture
- Ability to manage high-volume unpredictable queues independently
- Evidence of peer development through mentoring or knowledge documentation
- Track record of continuous technical learning

## Nice to have

- Hands-on experience with mobile frameworks such as native iOS, Android, React Native, Flutter, or mobile SDKs

Apply on Pendo's site: https://job-boards.greenhouse.io/pendo/jobs/8624822002