# Strategic Partner

Hiring organization: [InstaLily](https://career.thegoodapps.co/organizations/instalily)

Canonical page: https://career.thegoodapps.co/jobs/25065bd5-2bcc-4c3d-b1f1-e88898e1c616

Listed on InstaLily's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Francisco, CA
- Salary: 150000 – 180000 USD per year

## Summary

This is a customer-facing role managing a portfolio of large enterprise customers after their AI implementation pilots, driving strategic expansion and transformation work while staying deeply embedded in their operations. It suits experienced customer success or account management professionals from high-growth B2B companies who thrive on direct customer impact and can operate in ambiguity.

_Our summary, not InstaLily's wording._

## Required

- 5-10 years in customer success, strategic account management, or consulting
- Track record of expanding customer engagements through new use cases
- Delivered results through customer friction and skepticism
- Structural thinking about customer problems and project management
- Clear, concise communication under pressure
- Comfortable engaging C-suite and operational leaders
- 5 days/week in-office availability in New York or San Francisco

## Nice to have

- Experience at enterprise SaaS scale-ups like Datadog, Databricks, Salesforce, Twilio, or Braze
- Top-tier consulting firm experience at Engagement Manager level
- Industry experience in industrial distribution, manufacturing, automotive, or healthcare
- Serious personal use of AI tools and curiosity about AI agents

Apply on InstaLily's site: https://job-boards.greenhouse.io/instalilyai/jobs/4273002009