# Partner Success Lead

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/24b379b3-23f8-47bd-80dd-5c5992d651b7

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: New York, NY
- Salary: 215000 – 300000 USD per year

## Summary

This role manages a portfolio of customer engagements delivered by consulting and systems integration partners, ensuring projects complete on scope, Claude adoption grows, and quality outcomes drive repeat business. It suits someone with a track record in partner or customer success delivery at scale who can diagnose blockers, build operating processes, and speak credibly to executives and practitioners alike.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- Track record owning 10–30 concurrent customer engagements or projects to completion
- Ability to build structure and repeatable processes from in-flight work
- Demonstrated metric tied to delivery outcomes (on-time completion, adoption, retention, consumption)
- Judgment to assess delivery quality and risk in partner engagement plans
- Matrix escalation and unblocking skills across partner, customer, sales, and product teams
- Persuasive speaking and presentation skills to diverse audiences
- Understanding of customer success metrics and consumption trends in usage-based businesses
- Technical fluency sufficient to follow and question partner delivery walkthroughs
- Active daily use of Claude or another LLM as part of your own work

## Nice to have

- 5–8 years working with consulting and systems integration partners
- Direct experience with global systems integrators (Accenture, Deloitte, Capgemini, Infosys, TCS, Wipro) or regional firms
- Experience running at-risk account reviews and turning stalled engagements around
- Experience anchoring a surge team with offshore or contract delivery coordinators
- Depth in a specific industry vertical (financial services, healthcare, public sector, retail, manufacturing)
- Experience stewarding co-investment or market development funding against outcomes
- Experience running productive quarterly business reviews with consulting firm practice leads
- Experience building an operating model while running a concurrent book

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5391215008