# Manager, Technical Services

Hiring organization: [impact.com](https://career.thegoodapps.co/organizations/impact-com)

Canonical page: https://career.thegoodapps.co/jobs/24abe478-b5a0-49a3-b390-51d50efebe3a

Listed on impact.com's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Columbus, OH
- Salary: 110000 – 135000 USD per year

## Summary

Lead a technical services team supporting SaaS clients through integrations and ongoing optimization, combining hands-on engineering work with people management. This role suits experienced technical leaders who want to stay involved in complex problem-solving while building and mentoring a high-performing team.

_Our summary, not impact.com's wording._

## Skills named

CSS, File Transfer Protocol (FTP), HTML, JavaScript, REST APIs, SQL

## Required

- Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or equivalent practical experience
- Technical customer-facing experience in SaaS or technology-driven environments with people leadership responsibilities
- Hands-on experience supporting and troubleshooting client integrations on SaaS platforms
- Ability to analyze logs and system behavior to diagnose complex issues
- Leadership experience in fast-paced, high-volume technical support environments
- English proficiency with ability to communicate complex technical concepts to both technical and non-technical audiences
- Proactive, ownership-driven mindset with ability to anticipate problems and lead through ambiguity

## Nice to have

- Familiarity with affiliate marketing or digital marketing ecosystem

Apply on impact.com's site: https://job-boards.greenhouse.io/impact/jobs/8338055002