# Senior Manager, Customer Success Operations

Hiring organization: [AlphaSense](https://career.thegoodapps.co/organizations/alphasense)

Canonical page: https://career.thegoodapps.co/jobs/244acc70-d618-4434-9964-0b750dbea8f3

Listed on AlphaSense's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote - United States
- Remote: yes
- Salary: 177000 – 195000 USD per year

## Summary

Lead the operationalization of customer success programs and initiatives at a scale-stage SaaS company, partnering with CS leadership to build repeatable processes, manage strategic metrics, and oversee systems that keep the team effective as it grows. This role suits someone who thrives on translating ambitious programs into durable operations and enjoys solving complex cross-functional problems.

_Our summary, not AlphaSense's wording._

## Skills named

Clari, Gong, Google BigQuery, Salesforce, Snowflake, SQL, Tableau

## Required

- 8+ years in a revenue organization focused on customer success productivity
- Prior people management experience
- Experience owning or administering CS systems (Salesforce, Gainsight, Clari, Gong, or Tableau)
- Strong project management with ability to move ambiguous programs to scalable execution
- Proven ability to translate SaaS and CS metrics (NRR, GRR, usage-based KPIs) into strategic narratives
- Excellent communication and stakeholder collaboration skills
- Exceptional organizational skills and attention to detail

## Nice to have

- Experience with SQL or data warehouse tools (Snowflake, BigQuery)
- Familiarity with BI platforms like Tableau
- Exposure to pre-sales and application specialist functions

Apply on AlphaSense's site: https://job-boards.greenhouse.io/alphasense/jobs/8658094002