# Technical Support Specialist

Hiring organization: [Intercom](https://career.thegoodapps.co/organizations/intercom)

Canonical page: https://career.thegoodapps.co/jobs/236f6868-564e-4c6c-b786-195bf4536e8c

Listed on Intercom's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Chicago, IL
- Salary: 65000 – 74000 USD per year

## Summary

This role supports customers using Fin's AI-powered customer support platform and Intercom, handling complex technical issues while collaborating with product teams to drive continuous improvement. It suits someone with several years of technical support experience who is comfortable using AI tools, thrives with autonomy, and wants to influence product direction through direct customer feedback.

_Our summary, not Intercom's wording._

## Skills named

ChatGPT, Gemini, Intercom, Slack

## Required

- 3-4+ years of technical support experience in software/SaaS
- Understanding of APIs and webhooks
- Ability to read and navigate developer documentation
- Strong customer focus and communication skills
- Problem-solving and critical thinking abilities
- Experience with KPIs or performance metrics
- Comfort working with AI tools in a support environment

## Nice to have

- Experience using Intercom or similar SaaS platforms
- Tier 2 or higher support experience
- Coaching and mentoring experience
- Experience helping customers maximize their subscriptions
- Demonstrated use of AI tools like Glean, ChatGPT, or Gemini for troubleshooting

Apply on Intercom's site: https://job-boards.greenhouse.io/intercom/jobs/7366132