# Service Delivery Owner

Hiring organization: [CAA](https://career.thegoodapps.co/organizations/caa)

Canonical page: https://career.thegoodapps.co/jobs/22d347fa-58ed-491b-8c3d-a2d8e667a6b3

Listed on CAA's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Los Angeles, CA
- Salary: 45 – 51 USD per hour

## Summary

This is a senior technical support leadership role overseeing service delivery and end-user support operations for internal technology teams at an entertainment agency. It suits someone with strong communication and troubleshooting skills who can manage incident resolution, mentor junior staff, and maintain service standards for demanding clients including executives.

_Our summary, not CAA's wording._

## Skills named

macOS, Microsoft Office, Windows 10, Windows 11

## Required

- 3+ years leading projects or others through influence
- 5+ years service delivery experience
- Strong written and verbal communication skills
- Windows 10 and 11 proficiency
- macOS proficiency
- Microsoft Office expertise
- iOS device troubleshooting expertise
- Conference systems troubleshooting
- Lenovo laptop troubleshooting
- HP printer troubleshooting
- Ticketing system experience
- Remote support tools experience
- Problem-solving and critical thinking
- Customer service orientation
- Ability to mentor support staff
- M365 knowledge and experience
- Microsoft Exchange knowledge and experience
- Azure AD knowledge and experience
- Cisco IP phone systems experience
- Cisco Unified CM administration experience
- Cisco Unity Connection administration experience
- JAMF experience for Mac administration and deployment

## Nice to have

- A+ certification
- Network+ certification
- Microsoft product certifications
- ITIL Foundation certification

Apply on CAA's site: https://caa.wd1.myworkdayjobs.com/en-US/Careers/job/Los-Angeles-CA/Service-Delivery-Owner_JR9004