# Sr. Platinum Support Account Manager

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/22605706-2221-415c-9237-3156f1a4296d

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Senior
- Salary: 74000 – 124000 USD per year

## Summary

This role supports Sprinklr's largest enterprise clients as their primary technical contact, combining customer advocacy with hands-on troubleshooting of platform issues and campaign optimization. It suits experienced technical support professionals who can bridge customer needs with internal engineering teams while demonstrating deep expertise in social media, advertising, databases, and API integrations.

_Our summary, not Sprinklr's wording._

## Skills named

Elasticsearch, Google Ads, Grafana, Java, JavaScript, Kibana, MongoDB, SQL

## Required

- 3+ years supporting enterprise software or SaaS platforms with focus on client relationships
- Understanding of digital advertising campaigns and social media channel dynamics
- Experience troubleshooting Java servlet exceptions and interpreting stack traces
- Proficiency with at least two of: MongoDB, SQL, or Elasticsearch
- Experience with logging and monitoring tools like GrayLog, Kibana, or Grafana
- Knowledge of third-party integrations for data onboarding (Adobe, DCM, DV360, Google Ads, GA4)
- Bachelor's degree or equivalent professional experience

## Nice to have

- 3+ years developing global enterprise social media strategy
- Familiarity with channel API documentation and API development
- Experience with CRM platforms
- Understanding of Web technologies and SaaS architecture
- Experience planning release readiness and customer change management

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/United-States---Colorado---Remote/Sr-Platinum-Support-Account-Manager_113346-JOB