# Lead Medical Support Assistant - Clinical Contact Center

Hiring organization: [Veterans Health Administration](https://career.thegoodapps.co/organizations/veterans-health-administration)

Canonical page: https://career.thegoodapps.co/jobs/224f10d7-63bb-4fb1-b87f-70548d7a51cd

Listed on Veterans Health Administration's own careers site. Applications go to them directly.

- Seniority: Management
- Location: New Orleans, LA
- Salary: 50460 – 65599 USD per year

## Summary

A leadership role in a VA medical center's telephone and messaging contact center, managing Medical Support Assistants who handle veteran appointment scheduling and care access across multiple clinics. This role suits someone with healthcare administrative experience who can organize staff workflow, train employees, and resolve scheduling conflicts in a fast-paced veteran healthcare environment.

_Our summary, not Veterans Health Administration's wording._

## Required

- U.S. citizenship
- High school diploma or GED
- Proficiency in spoken and written English
- One year of experience at GS-06 grade level or equivalent Medical Support Assistant Advanced role
- Advanced knowledge of medical terminology and clinical flow processes
- Skill in communicating with interdisciplinary care teams
- Ability to organize work, set priorities, and delegate tasks
- Ability to provide staff development and training
- Ability to manage workflow and staffing requirements

## Nice to have

- Current VHA employee eligible for grandfathering provision

Apply on Veterans Health Administration's site: https://www.usajobs.gov/job/889907700