# Service Desk III

Hiring organization: [Crusoe](https://career.thegoodapps.co/organizations/crusoe)

Canonical page: https://career.thegoodapps.co/jobs/2207b903-4cd2-4edb-bc73-49fd33ff220a

Listed on Crusoe's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Sunnyvale, CA
- Salary: 100000 – 120000 USD per year

## Summary

This role supports Crusoe's internal IT operations by resolving technical issues across infrastructure, networks, and applications while managing cloud identity and device management systems. It suits someone who enjoys troubleshooting complex problems, can work independently on end-to-end issues, and wants to grow into more strategic IT work.

_Our summary, not Crusoe's wording._

## Skills named

CrowdStrike Falcon, Linux, macOS, Microsoft Intune, Microsoft Windows, Single Sign-On (SSO)

## Required

- Strong background in cloud identity management platforms (SSO, SAML 2.0, MFA)
- Hands-on experience with MDM automation tools (Google MDM, Kandji, or Intune)
- Experience administering and troubleshooting Windows, macOS, and Linux systems
- Familiarity with MDR/XDR platforms (Sophos XDR, CrowdStrike, or Huntress)
- Proficiency with ticketing systems and SaaS management
- Ability to lead technical initiatives end-to-end
- Strong written and oral communication skills
- Ability to pass a background check

## Nice to have

- Bachelor's degree or 6+ years of IT systems experience
- Prior experience in large enterprises
- NOC/SOC experience

Apply on Crusoe's site: https://jobs.ashbyhq.com/Crusoe/f0636c0c-f16f-43f6-94da-7bd0c2cda267/application