# Support Engineer I - Raleigh, NC

Hiring organization: [ExtraHop Networks](https://career.thegoodapps.co/organizations/extrahop-networks)

Canonical page: https://career.thegoodapps.co/jobs/212a4603-8013-4be6-8deb-618acdb4148c

Listed on ExtraHop Networks's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Entry
- Location: Raleigh, NC
- Salary: 28 – 32 USD per hour

## Summary

A customer-facing technical support role for a network security platform, requiring deep networking knowledge and two years of support experience. This position suits someone ready to grow their support engineering career while developing expertise in infrastructure and security domains.

_Our summary, not ExtraHop Networks's wording._

## Skills named

DNS, Dynamic Host Configuration Protocol (DHCP), HTTP, JavaScript, Linux, Single Sign-On (SSO), SSL/TLS, Unix

## Required

- Two years of B2B technical support experience
- In-depth knowledge of OSI model
- Understanding of network infrastructure routing and switching
- Knowledge of data traversal and network interaction
- Proficiency with networking protocols (DHCP, TCP, DNS, TLS, HTTP, SSO)
- Ability to translate technical concepts into troubleshooting practices
- Ability to troubleshoot complex architectural incidents
- Strong customer service and documentation skills
- Ability to work cooperatively with cross-functional teams
- Ability to perform in fast-paced, high-stress environments
- Reliable attendance

## Nice to have

- Experience with Unix/Linux operating systems
- Understanding of cybersecurity concepts and tools
- JavaScript familiarity
- CompTIA Network+ certification
- CompTIA Security+ certification

Apply on ExtraHop Networks's site: https://job-boards.greenhouse.io/extrahopnetworks/jobs/6211107004