# Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Tempe (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/1f92492a-a9a7-4141-97f5-4e17c1445028

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Tempe, AZ
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level customer success program for early-career professionals seeking structured training in cloud product support and customer lifecycle management. It suits people with 2–3 years in customer-facing or consulting roles who want hands-on experience with SAP's solutions while earning a competitive salary and building a global professional network.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence (AI), Business Process Management, Procurement, SAP SuccessFactors, Supply Chain Management

## Required

- 2–3 years of customer support or business transformation experience
- Ability to guide customers through digital transformation and drive value realization
- Strategic communication and escalation management
- Quick learning and adaptability in fast-paced environments
- Understanding of AI fundamentals, uses, and ethics
- Business acumen and industry knowledge
- Fluent English for global engagement
- Emotional intelligence and cultural awareness

## Nice to have

- Knowledge in Finance & Spend Management, SuccessFactors HCM, Supply Chain Management, Customer Experience, or Business Transformation
- Background in consulting or account management
- Project management and problem-solving expertise
- Foundation in emerging technologies and artificial intelligence

Apply on SAP's site: https://jobs.sap.com/job/Tempe-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-Tempe-%28Hybrid%29-AZ-85288/1415038633/