# Billing and Claims Support Representative

Hiring organization: [Talkspace](https://career.thegoodapps.co/organizations/talkspace)

Canonical page: https://career.thegoodapps.co/jobs/1f2ee116-1f5c-4067-88c1-7b3b9392cce4

Listed on Talkspace's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Remote: yes
- Salary: 25 – 25 USD per hour

## Summary

This role supports Talkspace clients with billing questions, insurance claims, and related administrative tasks, handling both routine inquiries and complex escalations. It suits someone with health insurance claims experience who enjoys detailed problem-solving and wants to help people navigate mental healthcare access.

_Our summary, not Talkspace's wording._

## Skills named

Confluence, HIPAA, Jira, Zendesk

## Required

- 2+ years health insurance claims or customer support experience
- Knowledge of behavioral health terminology and insurance benefits concepts
- HIPAA and PHI compliance knowledge
- Ability to work with payor portals and third-party healthcare clearinghouses

## Nice to have

- Telehealth, teletherapy, or medical insurance industry experience
- Experience in a provider office or health insurance company
- Familiarity with Zendesk, Jira, or Confluence

Apply on Talkspace's site: https://www.talkspace.com/careers/job?gh_jid=6218196004