# Customer Engagement Strategist

Hiring organization: [Cigna](https://career.thegoodapps.co/organizations/cigna)

Canonical page: https://career.thegoodapps.co/jobs/1e2fe535-0ac8-411f-a92f-615e0588f2c5

Listed on Cigna's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Salary: 108400 – 180600 USD per year

## Summary

This role leads the design and execution of multi-channel customer engagement campaigns aimed at improving health outcomes and reducing care costs. It suits strategic marketers with experience in direct-to-consumer behavior change who excel at testing, learning, and collaborating across teams in fast-paced environments.

_Our summary, not Cigna's wording._

## Skills named

A/B Testing, Braze, Confluence, Customer Journey Mapping, Customer Relationship Management (CRM), Email Marketing, Figma, Jira, Mobile Marketing, Tableau, Teradata

## Required

- 5+ years in consumer or customer engagement strategy across multiple channels
- Experience in product marketing or customer relationship marketing
- Hands-on execution of direct-to-consumer behavior change initiatives
- Strong written and verbal communication skills
- Experience working in Agile or rapid test-and-learn environments
- Ability to partner with data and analytics teams
- Working knowledge of behavioral science principles
- Collaborative, growth-oriented mindset

## Nice to have

- Bachelor's degree or equivalent practical experience
- Experience with Confluence, Jira, Figma, Aurelius, or Tableau
- Familiarity with Customer Data Platforms or CRM tools like Teradata, Redpoint Interactive, or Braze
- Experience working with communications delivery and execution teams

Apply on Cigna's site: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/St-Louis-MO/Customer-Engagement-Strategist_26008412