# Senior Manager, Support Engineering

Hiring organization: [Sentry](https://career.thegoodapps.co/organizations/sentry)

Canonical page: https://career.thegoodapps.co/jobs/1d38dbcc-0191-4ebe-9ae8-bdde7d8a0f35

Listed on Sentry's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: San Francisco, CA
- Remote: yes
- Salary: 160000 – 180000 USD per year

## Summary

Lead Sentry's technical support engineering team, managing engineers who help developers troubleshoot SDK issues and production incidents while owning the strategy for AI-assisted support systems. This hands-on management role combines people leadership with direct customer engagement and requires the ability to debug complex technical problems while driving systemic improvements across the support organization.

_Our summary, not Sentry's wording._

## Skills named

Java, JavaScript, Python, Ruby, TypeScript

## Required

- 8+ years in technical support, support engineering, or SaaS/developer tools software engineering
- 3+ years managing technical support engineers with hiring and team growth experience
- Able to read and debug code in Python, JavaScript/TypeScript, Java, or Ruby across frontend, backend, and infrastructure
- Understanding of distributed systems, APIs, and observability tools
- Experience running AI or automation in a support organization
- Track record of using support data to drive product and process improvements
- Clear written communication with customers, executives, and engineers

## Nice to have

- Experience at a developer tools or observability company
- Former software engineer background
- Managed teams across multiple time zones
- Open source contributor or maintainer

Apply on Sentry's site: https://jobs.ashbyhq.com/sentry/2b5e1ac5-9709-4280-9ceb-51bff95328e3/application