# Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager

Hiring organization: [Accenture](https://career.thegoodapps.co/organizations/accenture)

Canonical page: https://career.thegoodapps.co/jobs/1cfbd12e-358b-4a2b-ad05-073a01a371bd

Listed on Accenture's own careers site. Applications go to them directly.

- Seniority: Senior Manager

## Summary

This is a management consulting role focused on designing and implementing Google Contact Center AI solutions for enterprise clients. It suits experienced practitioners who want to lead transformation projects blending customer experience strategy, generative AI, and contact center technology.

_Our summary, not Accenture's wording._

## Skills named

Amazon Connect, Cisco, Design Thinking, Genesys Cloud, Google Gemini, IBM Watson

## Required

- 9+ years experience with Google CCAI solutions
- Project experience designing and implementing customer experience solutions
- Understanding of CCAI framework and integration
- Ability to work with business stakeholders across geographies
- Management of complex, high-paced projects
- Thorough understanding of end-to-end Google contact center transformation
- Strong storytelling and solution design ability
- Ability to work with ambiguity
- Excellent written and verbal communication
- Experience presenting to board and C-level executives
- Strong project management and facilitation skills
- Problem-solving and conflict management
- Work effectively in remote, global team environments

## Nice to have

- MBA from a tier 1 institute
- Experience with other conversational AI platforms (Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros)
- Experience with CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr)
- Experience building Gen AI-based use cases across industries and markets

Apply on Accenture's site: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Mexico-City/Strategy---Consulting---Global-Network---SONG---Service---Google-Contact-Center-AI-Manager-Senior-Manager_R00276579