# Service Desk lll

Hiring organization: [Crusoe](https://career.thegoodapps.co/organizations/crusoe)

Canonical page: https://career.thegoodapps.co/jobs/1b363ccc-6c31-41c7-acf4-fb2da9622467

Listed on Crusoe's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Bellevue, WA
- Salary: 100000 – 120000 USD per year

## Summary

Crusoe's Service Desk III role supports the company's AI infrastructure operations by troubleshooting and resolving technical issues across networks, servers, and cloud systems while partnering with internal teams and vendors. This position suits experienced IT professionals who excel at solving complex problems independently, enjoy working in fast-paced environments, and want to grow their technical expertise while contributing to an ambitious infrastructure company.

_Our summary, not Crusoe's wording._

## Skills named

CrowdStrike Falcon, Linux Administration, Microsoft Intune, Single Sign-On (SSO)

## Required

- Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune
- Experience administering and troubleshooting Windows, macOS, and Linux systems
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management
- Experience working as a project-oriented engineer comfortable leading initiatives end to end
- Strong written, oral, and interpersonal communication skills
- Ability to pass a background check

## Nice to have

- Bachelor's degree or equivalent experience with 6+ years of IT systems experience
- Prior experience working in large enterprises with significant user bases
- Previous NOC/SOC experience

Apply on Crusoe's site: https://jobs.ashbyhq.com/Crusoe/48e12158-97bf-466c-bd64-50f537d6e764/application