# Customer Success Manager - US [IC2]

Hiring organization: [Sourcegraph](https://career.thegoodapps.co/organizations/sourcegraph)

Canonical page: https://career.thegoodapps.co/jobs/1949b593-ab0e-4ff1-b30e-f34d01f0676c

Listed on Sourcegraph's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Remote
- Remote: yes
- Salary: 96640 – 120800 USD per year

## Summary

This role manages a portfolio of approximately 40 commercial and enterprise accounts for a code intelligence platform, focusing on customer adoption, health monitoring, and retention through a blend of direct engagement and scaled digital programs. It suits someone comfortable with technical SaaS environments who can prioritize strategically across multiple accounts while collaborating with cross-functional teams to drive customer value.

_Our summary, not Sourcegraph's wording._

## Skills named

Account Management, SaaS

## Required

- Customer-facing experience in Customer Success, account management, account coordination, technical support, solutions consulting, or similar role
- Experience managing a large or varied book of business
- Experience managing multiple customers or accounts and making prioritization decisions based on customer needs and business impact
- Experience with digital customer success motion, processes, or workflows
- Prior experience in a technical SaaS environment

## Nice to have

- Demonstrated comfort presenting to customers or technical audiences
- Background in developer tooling, observability, infrastructure, or adjacent technical products

Apply on Sourcegraph's site: https://job-boards.greenhouse.io/sourcegraph91/jobs/6146485004