# Quality Review Specialist (Bilingual Spanish)

Hiring organization: [Internal Revenue Service](https://career.thegoodapps.co/organizations/internal-revenue-service)

Canonical page: https://career.thegoodapps.co/jobs/17686eef-6520-4923-8d34-3184aaae8939

Listed on Internal Revenue Service's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Philadelphia, PA
- Salary: 63457 – 114413 USD per year

## Summary

This role assesses the quality of IRS taxpayer service by analyzing call center interactions, identifying trends and procedural gaps, and recommending improvements to policies and training. It suits bilingual professionals with federal tax systems experience who can write reports and work with quality monitoring tools to drive operational excellence.

_Our summary, not Internal Revenue Service's wording._

## Skills named

Microsoft Excel, Microsoft Word, PowerPoint, Spanish Language

## Required

- Bilingual proficiency in English and Spanish (speaking, reading, writing)
- One year of specialized experience with ACS, IMF, BMF systems (for GS-9) or at GS-9 level (for GS-11)
- Experience with IRS tax systems and tools
- Written communication experience for quality review summaries and reports
- Computer application proficiency (Excel, Word, PowerPoint)
- Time After Competitive Appointment: 90 days since latest non-temporary federal appointment
- Time in Grade: one year at next lower grade level

## Nice to have

- Experience with Contact Recording and EQRS/NQRS review processes
- Experience with the rebuttal process
- Master's degree or higher (alternative qualification path)

Apply on Internal Revenue Service's site: https://www.usajobs.gov/job/890763300