# Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/1573e5f8-b40d-45b6-92b4-f990c50b1630

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Middlesex, GB, TW14 8HD

## Summary

A structured program designed for early-career professionals to develop into customer success managers, combining classroom learning with field mentoring to guide enterprise customers through their digital transformation journey. This role suits people with 2-3 years of customer-facing experience who are eager to deepen their understanding of SAP's cloud solutions and build careers in customer engagement.

_Our summary, not SAP's wording._

## Skills named

Business Process Management, Procurement

## Required

- 2–3 years of experience supporting customers and driving business transformation in consulting or account management
- Proven ability to deliver strategic guidance and solutions that drive customer success
- Cooperative and productive approach to working relationships internally and externally
- Strong ability to quickly learn new concepts and adapt to changing environments
- Understanding of AI fundamentals, uses, and ethics
- Strong business acumen with knowledge of business processes and/or industries
- Proficiency in English to engage with global and local networks
- Strong problem-solving, project management, and creative thinking skills
- Emotional intelligence and cultural awareness that support inclusive teamwork

## Nice to have

- Knowledge in SAP Finance & Spend Management areas such as accounting, procurement, and supplier management
- Knowledge of e-commerce, sales, customer service, and marketing processes in the Customer Experience domain

Apply on SAP's site: https://jobs.sap.com/job/Middlesex-Customer-Success-Manager-SAP-Next-Gen-Academy-for-Customer-Success-UK-%28Hybrid%29-TW14-8HD/1414701733/