# Support Engineer I - Raleigh, NC

Hiring organization: [ExtraHop Networks](https://career.thegoodapps.co/organizations/extrahop-networks)

Canonical page: https://career.thegoodapps.co/jobs/15028888-dc30-41ec-b64b-e6d8fea33688

Listed on ExtraHop Networks's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Raleigh, NC
- Salary: 60000 – 65000 USD per year

## Summary

A technical support role focused on helping customers troubleshoot and deploy network infrastructure security products, requiring hands-on experience with networking concepts and customer-facing communication skills. This is a growth opportunity for someone transitioning from entry-level support into more complex infrastructure and security domains.

_Our summary, not ExtraHop Networks's wording._

## Skills named

JavaScript

## Required

- Two years of B2B technical support experience
- In-depth knowledge of OSI Model
- Understanding of network routing and switching
- Customer service and documentation skills
- Collaborative work style
- Ability to work in fast-paced, high-stress environments
- Reliable attendance

## Nice to have

- Unix/Linux operating system experience
- Cybersecurity concepts and terminology knowledge
- JavaScript familiarity
- CompTIA Network+ certification
- CompTIA Security+ certification

Apply on ExtraHop Networks's site: https://job-boards.greenhouse.io/extrahopnetworks/jobs/6130318004