# Customer Experience Analyst

Hiring organization: [Ibotta](https://career.thegoodapps.co/organizations/ibotta)

Canonical page: https://career.thegoodapps.co/jobs/13c59fea-01f2-40d8-a6e8-8889b223be2a

Listed on Ibotta's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Denver, CO
- Remote: yes
- Salary: 50000 – 63000 USD per year

## Summary

This role involves supporting customer operations processes and tools while identifying opportunities for improvement and automation. It suits someone early in their career who thrives on independent work, cross-functional collaboration, and building expertise in how customer support functions operate.

_Our summary, not Ibotta's wording._

## Skills named

Looker, Mode Analytics, Zendesk

## Required

- 2–5 years in customer operations, call center, or process-driven environment
- High school diploma or GED
- Intermediate proficiency with G Suite
- Basic familiarity with Mode, Looker, Zendesk Explore, and reporting tools
- Strong analytical and data translation skills
- Ability to manage multiple projects with shifting priorities
- Attention to detail and problem-solving in ambiguous situations
- Currently authorized to work full-time in the United States

## Nice to have

- Associate's degree or related coursework
- Zendesk familiarity or admin certification

Apply on Ibotta's site: https://jobs.ashbyhq.com/ibotta/d07d0926-e4a5-4697-8145-e8832b455028/application