# Client Services Manager - Middle Market/Construction

Hiring organization: [CNA Financial](https://career.thegoodapps.co/organizations/cna-financial)

Canonical page: https://career.thegoodapps.co/jobs/131bf25d-4981-4c3a-b592-aa67fe59f309

Listed on CNA Financial's own careers site. Applications go to them directly.

- Seniority: Mid
- Salary: 54000 – 103000 USD per year

## Summary

This role manages client relationships and claim service delivery for a major insurance carrier's middle-market and construction accounts, serving as the primary contact between the company, brokers, agents, and policyholders. It suits someone with claims or insurance operations experience who can balance client engagement with underwriting collaboration and strategic account management.

_Our summary, not CNA Financial's wording._

## Required

- Bachelor's degree or equivalent work experience
- 5–8 years of claims, third-party administration, or insurance operations experience
- Strong knowledge of claims systems, reporting systems, pricing models, and statutory requirements
- Strong insurance industry knowledge in specialty areas
- Problem-solving and task prioritization
- Interpersonal and relationship-building skills
- Written and verbal communication skills
- Presentation and negotiation skills
- Collaborative influence and self-direction

## Nice to have

- Claim management experience
- Professional certifications such as CPCU, ARM, or AIC

Apply on CNA Financial's site: https://cna.wd1.myworkdayjobs.com/en-US/CNA_Careers/job/Downers-Grove-IL-USA/Client-Services-Manager---National-Accounts_R-7538