# Retail Operations Manager, TurboTax - Phoenix Metro Area

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/12420a23-33e3-43e4-945e-192349604bd9

Listed on Intuit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Scottsdale, AZ

## Summary

Lead a TurboTax retail tax preparation center in the Phoenix area, managing a team of tax professionals and customer service staff while driving store performance and community engagement. This role suits experienced retail or service leaders who are comfortable with tax knowledge and want to combine people management with direct customer impact.

_Our summary, not Intuit's wording._

## Skills named

Data Analysis, Microsoft Office, Tax Preparation

## Required

- 3+ years retail management or service industry leadership
- people management experience
- track record managing KPIs and operational benchmarks
- ability to handle escalated customer complaints
- tax knowledge to support customer filings and guide tax professionals

## Nice to have

- extensive prior tax return preparation experience
- EA, CPA, or attorney credential with tax background

Apply on Intuit's site: https://jobs.intuit.com/job/scottsdale/retail-operations-manager-turbotax-phoenix-metro-area/27595/93513715856