# Group Manager, Operational System Capabilities

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/11fea6af-a8e6-4b86-84f0-3171ccbfc7ca

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: San Diego, CA
- Salary: 190000 – 257000 USD per year

## Summary

Lead the operational systems that route and manage customer interactions across Intuit's Expert Network, defining multi-year strategy for workforce management and routing platforms while owning their production health and evolution. This role suits experienced operations technology leaders who combine platform thinking, technical depth, and executive presence to drive outcomes across matrixed teams.

_Our summary, not Intuit's wording._

## Skills named

Amazon Connect, Artificial Intelligence (AI), Forecasting, Network Routing, Workforce Management

## Required

- 10+ years in operations technology, contact center platforms, workforce management, or large-scale service operations
- 5+ years leading teams
- Deep expertise in workforce management and/or enterprise routing and orchestration
- Platform mindset with experience scaling capabilities across multiple business units
- Quantitative fluency in forecasting, optimization, and simulation
- Strong business systems analysis and requirements development skills
- Track record embedding AI into operational capabilities
- Ability to define vision, build roadmaps, and influence senior leaders in matrixed environments
- Undergraduate degree in computer science, information systems, engineering, or quantitative discipline

## Nice to have

- 5+ years leading leaders (in addition to the 5+ years leading teams)
- Experience with Amazon Connect-class operational systems
- MBA or advanced degree

Apply on Intuit's site: https://jobs.intuit.com/job/san-diego/group-manager-operational-system-capabilities/27595/99820941040