# Customer Success Manager

Hiring organization: [Metropolis Technologies](https://career.thegoodapps.co/organizations/metropolis-technologies)

Canonical page: https://career.thegoodapps.co/jobs/11bc0ef5-7674-4f58-b158-8654c999190e

Listed on Metropolis Technologies's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote USA
- Remote: yes
- Salary: 75000 – 85000 USD per year

## Summary

This role manages key client relationships and logistics operations for an airline baggage repatriation service, requiring a blend of account management, operational oversight, and vendor coordination. It suits experienced customer success professionals from hospitality or airlines who can translate complex data into insights and advocate for process improvements.

_Our summary, not Metropolis Technologies's wording._

## Skills named

Artificial Intelligence (AI)

## Required

- 5+ years customer success or account management experience
- Experience in hospitality or airline industry
- Relationship management and presentation skills for senior audiences
- Data analytics and AI familiarity in logistics or account management
- Excellent written and verbal communication
- Handle multiple priorities simultaneously
- Operational tracking systems proficiency
- Ability to manage high-value client escalations

## Nice to have

- Experience with AI tools to transform static workflows
- Vendor management background

Apply on Metropolis Technologies's site: https://job-boards.greenhouse.io/metropolis/jobs/7771927003