# Staff Business Systems Analyst – Contact Center Routing

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/111a182d-d0c3-4a4a-8942-034e13120086

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Staff
- Location: San Diego, CA
- Salary: 156500 – 229000 USD per year

## Summary

This Staff-level analyst role leads complex contact center routing initiatives across Intuit's Global Business Solutions Group, working with Amazon Connect and proprietary platforms to solve high-stakes technical problems for small business and enterprise customers. You'll combine data analysis, platform configuration expertise, and stakeholder influence to own projects end-to-end while actively applying AI tools to accelerate delivery.

_Our summary, not Intuit's wording._

## Skills named

Agile, Amazon Connect, ChatGPT, Databricks, Gemini, GitHub, Jenkins, Kanban, Postman, Salesforce, Scrum, Splunk

## Required

- 5–8+ years in business systems analysis, technical operations, or related discipline
- Deep hands-on experience with contact center routing platforms, particularly Amazon Connect
- Proven ability to lead ambiguous cross-functional initiatives from discovery through delivery independently
- Strong analytical skills with operational data platforms like QlikSense, Splunk, or Databricks
- Ability to synthesize competing business requirements into well-scoped technical solutions
- Track record of influencing technology decisions across multiple stakeholder groups without formal authority
- Experience with Agile, Scrum, or Kanban workflows
- Clear communication across technical and non-technical audiences
- AI-first mindset with active use of generative AI tools

## Nice to have

- Direct experience with Intuit's Contact Us Platform (CUP), CUE rules engine, or Amazon Connect routing profile management
- Experience with Attribute-Based Routing (ABR), GenAI/AI Routing (AIR), or skills-based routing architectures
- Familiarity with Sherlock, Salesforce, Postman, Jenkins, GitHub, or CSHQ/AMT in operations or BSA context
- Contact center operations or Workforce Management experience supporting multiple business units or geographies
- Demonstrated ability to mentor peers and elevate team practices at scale
- Bachelor's degree in IT, Business, Computer Science, or related field

Apply on Intuit's site: https://jobs.intuit.com/job/san-diego/staff-business-systems-analyst-contact-center-routing/27595/96188359792