# Customer Success Engineer (Scaled)

Hiring organization: [Deepgram](https://career.thegoodapps.co/organizations/deepgram)

Canonical page: https://career.thegoodapps.co/jobs/0f9dd095-a591-4fb3-9601-a20d29db76ed

Listed on Deepgram's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: USA | Remote
- Remote: yes
- Salary: 147000 – 176500 USD per year

## Summary

Deepgram is hiring a Customer Success Engineer to drive adoption and retention across a large portfolio of developer customers using scalable, one-to-many methods rather than dedicated account management. The role suits deeply technical builders who excel at designing automated customer journeys, providing hands-on API guidance, and turning repetitive work into reusable systems and programs.

_Our summary, not Deepgram's wording._

## Skills named

Automation, Python, TypeScript

## Required

- 3–5+ years in a technical customer-facing role (CSE, Sales Engineering, Solutions Engineering, Implementation, TAM, or Support Engineering) at an API-driven, developer-first, or AI company
- Fluency in APIs, developer workflows, and integration patterns sufficient to run demos and troubleshoot technical issues
- Experience serving high volume of customers or building scaled programs (digital onboarding, one-to-many campaigns, webinars, self-serve enablement, automated journeys)
- Systems thinking and process orientation; history of building repeatable playbooks, templates, or automations across multiple customers
- Data-driven mindset using product usage and customer health data to prioritize and measure work
- Excellent written and verbal communication skills
- Demonstrated ownership and ability to work independently in a remote environment
- Proficiency in AI tools and workflows as a core part of daily work

## Nice to have

- Experience in scaled, digital, or tech-touch Customer Success or consumption-based business models
- Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks)
- Experience with CS platforms (Gainsight, Vitally, ChurnZero) and product analytics tools
- Background in AI, ML, voice AI, cloud infrastructure, or developer-first technologies
- Experience in Customer Education, Scaled/Digital Success, or Customer Marketing alongside technical customer-facing work

Apply on Deepgram's site: https://jobs.ashbyhq.com/Deepgram/b856d0c2-df8e-492a-9044-62b0fd3c30b6/application