# Product Manager (Senior level)

Hiring organization: [Kustomer](https://career.thegoodapps.co/organizations/kustomer)

Canonical page: https://career.thegoodapps.co/jobs/0dfe45a6-4e61-44a1-ad72-4025b6142340

Listed on Kustomer's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 150000 – 170000 USD per year

## Summary

Lead product strategy and execution for Kustomer's conversational CRM platform, working across engineering, design, and business teams to build features that serve multiple user types and stakeholders. This role suits experienced product managers who thrive in ambiguous spaces, think customer-first, and want to drive impact through data-driven decisions in the customer service software space.

_Our summary, not Kustomer's wording._

## Skills named

GitHub

## Required

- 5+ years product management experience
- Experience building platform products balancing multiple user needs
- Technical degree or equivalent professional experience
- Comfort working in ambiguous problem spaces and defining solutions
- Strong written and verbal communication skills
- Data-driven approach to goal-setting and success measurement
- Ownership mindset for large, complex projects

## Nice to have

- Experience with AI tools like Cursor and Claude Code
- Domain knowledge of customer experience, support, or CRM
- Familiarity with GitHub

Apply on Kustomer's site: https://jobs.ashbyhq.com/Kustomer/782b8802-0b8a-4c2e-b7ad-47a4ed316ce0/application