# Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/0d34a415-bfbc-4f04-addb-fafbbf1bb734

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: San Diego, CA

## Summary

Design and optimize customer experience strategies and operational frameworks for mid-market support services, translating business goals into scalable delivery models and continuously improving service quality through data-driven insights and cross-functional collaboration.

_Our summary, not Intuit's wording._

## Skills named

Data Analysis, Design Thinking, Product Management, SaaS, Service Design

## Required

- 3+ years in mid-market or enterprise customer experience strategy, product management, or related roles
- Proven track record in SaaS or services-based industries with focus on revenue and customer growth
- Strong analytical and problem-solving skills with ability to translate data into actionable insights
- Experience leading cross-functional teams and influencing stakeholders
- Design thinking and systems thinking methodology application
- Bachelor's degree in Business, Technical, or Science discipline

## Nice to have

- Accounting services industry familiarity
- Experience with customer experience creation from concept to production

Apply on Intuit's site: https://jobs.intuit.com/job/tucson/senior-customer-experience-pro-delivery-design-and-operations-mid-market/27595/96010590592