# Staff Product Engineer

Hiring organization: [Help Scout](https://career.thegoodapps.co/organizations/help-scout)

Canonical page: https://career.thegoodapps.co/jobs/0d249b5b-9335-4f21-97e8-5f84c46ad13b

Listed on Help Scout's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States
- Remote: yes
- Salary: 187000 – 214000 USD per year

## Summary

A full-stack product engineer role focused on building AI-powered customer support features, with a strong emphasis on frontend work in React and TypeScript. This suits engineers who want to own customer-facing AI products end-to-end, from LLM integration and retrieval systems through to polished, accessible interfaces, while staying deeply connected to customer outcomes.

_Our summary, not Help Scout's wording._

## Skills named

Amazon Web Services (AWS), Apache Flink, Apache Kafka, ClickHouse, Cursor AI, Elasticsearch, Embeddings, Java, JavaScript, Kotlin, MySQL, PHP, PostgreSQL, Prompt Engineering, RabbitMQ, React, Retrieval-Augmented Generation (RAG), TypeScript

## Required

- Strong frontend engineering with substantial JavaScript/TypeScript and React experience
- Full-stack capability with demonstrated ability to ship end-to-end
- Real production experience building features with large language models
- Comfort with retrieval, embeddings, and agentic patterns
- High bar for AI quality with ability to design evaluations and guardrails
- Fluency with AI coding tools like Cursor or Claude Code
- Customer-focused mindset with active engagement in customer signal
- Ownership of full development lifecycle including monitoring, logging, and reliability
- Clear written and verbal communication in a remote-first environment

## Nice to have

- Production-grade LLM optimization including latency, cost tuning, and fallbacks
- Experience with evaluation and observability tooling for AI systems
- Design sensibility and ability to partner closely with designers
- Background in customer support, productivity tools, or similar trust-dependent products

Apply on Help Scout's site: https://jobs.ashbyhq.com/helpscout/f000b241-7974-4a2d-a80d-07fb807b2f90/application