# Sr. Account Manager

Hiring organization: [Help Scout](https://career.thegoodapps.co/organizations/help-scout)

Canonical page: https://career.thegoodapps.co/jobs/0c8fbfe0-e97b-40d0-92ef-0be9e85d3345

Listed on Help Scout's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States
- Remote: yes
- Salary: 109000 – 109000 USD per year

## Summary

This role involves managing a large portfolio of customer accounts at a support software company, balancing renewals, upsells, and customer success while working closely with internal teams. It suits experienced SaaS account managers who thrive in high-volume environments and enjoy owning the complete commercial lifecycle from onboarding through expansion.

_Our summary, not Help Scout's wording._

## Skills named

Customer Relationship Management (CRM), Revenue Forecasting, SaaS

## Required

- 5+ years quota-carrying SaaS account management experience
- Ability to manage 130–150 accounts end-to-end
- Strong commercial judgment and pricing negotiation skills
- Full ownership of renewal and expansion processes
- Proactive cross-functional collaboration
- Revenue forecasting and pipeline management
- Technical aptitude for learning new software platforms

## Nice to have

- Enthusiasm for leveraging AI tools to improve workflows
- Consultative, value-based sales approach
- Experience in growing teams

Apply on Help Scout's site: https://jobs.ashbyhq.com/helpscout/9fdca3c4-dade-4ee7-ba24-0774667e9208/application