# Lead/Principal Product Manager, Growth

Hiring organization: [Help Scout](https://career.thegoodapps.co/organizations/help-scout)

Canonical page: https://career.thegoodapps.co/jobs/09e325ce-25f7-41c3-b534-135c6ed8e819

Listed on Help Scout's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States
- Remote: yes
- Salary: 172000 – 248000 USD per year

## Summary

Lead the full growth motion for a B2B SaaS support platform, owning the signup-to-paid funnel and driving adoption of new AI-powered features across the customer base. This role suits an experienced product leader who combines analytical rigor with strategic thinking and can build scalable growth systems that amplify teams beyond themselves.

_Our summary, not Help Scout's wording._

## Skills named

Experimentation, Product Strategy

## Required

- 5+ years of product management experience
- direct experience leading growth in B2B SaaS with free trial or freemium model
- strong data skills and hands-on analytics
- outcome-focused thinking
- system-building mindset
- fluency with AI tools in product work
- excellent writing skills
- influence-based leadership in cross-functional teams
- understanding of B2B SaaS support team workflows

## Nice to have

- experience with expansion revenue and activation metrics
- background in pricing and packaging strategy
- customer-facing research time
- familiarity with rapid experimentation frameworks

Apply on Help Scout's site: https://jobs.ashbyhq.com/helpscout/c7efec74-e8f7-428f-8c33-be4e7097b2cd/application