# Senior Analyst, Customer Success Operations

Hiring organization: [AlphaSense](https://career.thegoodapps.co/organizations/alphasense)

Canonical page: https://career.thegoodapps.co/jobs/089f91ba-8a67-4766-812b-f6b5c46e3d50

Listed on AlphaSense's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Remote - United States
- Remote: yes
- Salary: 99000 – 110000 USD per year

## Summary

This role applies analytical expertise to customer success operations, building metrics dashboards and supporting cross-functional projects that help account teams and CSMs perform better. It suits people who know how customer success and account management work in practice and enjoy translating operational data into action that revenue leaders can execute.

_Our summary, not AlphaSense's wording._

## Skills named

Clari, Gong, Google BigQuery, Salesforce, Snowflake, SQL, Tableau

## Required

- 3 to 5 years of customer operations experience at high-growth B2B SaaS or AI company
- Prior exposure to customer success
- Understanding of SaaS metrics including NRR, GRR, renewal rate, MAU, and DAU
- Comfort with Salesforce, Gainsight, and forecasting tools like Clari or Gong
- Ability to work in ambiguity and solve open-ended problems proactively
- Strong communication and cross-functional influence
- Exceptional organizational skills and multi-priority management

## Nice to have

- Experience with pre-sales and application specialist functions
- SQL experience
- Experience with data warehouse tools like Snowflake or BigQuery
- Familiarity with BI platforms like Tableau

Apply on AlphaSense's site: https://job-boards.greenhouse.io/alphasense/jobs/8658435002