# Telephone System Analyst

Hiring organization: [Internal Revenue Service](https://career.thegoodapps.co/organizations/internal-revenue-service)

Canonical page: https://career.thegoodapps.co/jobs/08631e45-92e4-4898-a72e-fc8e7ef98785

Listed on Internal Revenue Service's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Andover, MA
- Salary: 64543 – 114413 USD per year

## Summary

This role supports telephone system operations and staffing coordination for a federal revenue collection center, managing schedules, monitoring system performance, and ensuring adequate telephone coverage. It suits someone with customer service or systems experience who can handle scheduling complexities and communicate effectively with management.

_Our summary, not Internal Revenue Service's wording._

## Required

- 1 year of specialized experience at GS-07 level (for GS-09 posting) or GS-09 level (for GS-11 posting)
- Knowledge of computerized ACD telephone system operation
- Experience with work processes, programs, functions and error trends
- Experience with oral and written communications
- Experience with automated systems and controls

## Nice to have

- Two years of progressive graduate education (for GS-09)
- Three years of progressive graduate education (for GS-11)
- Master's degree in any field
- Related law degree (LL.B., J.D., or LL.M.)

Apply on Internal Revenue Service's site: https://www.usajobs.gov/job/890580600