# Technical Support Engineer - Deliverability

Hiring organization: [Iterable](https://career.thegoodapps.co/organizations/iterable)

Canonical page: https://career.thegoodapps.co/jobs/080b91f6-207b-497e-be1a-65c0b2b577d0

Listed on Iterable's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Denver, CO
- Remote: yes
- Salary: 72000 – 112000 USD per year

## Summary

A technical support engineering role focused on troubleshooting complex issues within Iterable's customer engagement platform and building internal tools to improve support team efficiency. This suits engineers who want to combine hands-on platform expertise with backend debugging and automation work, supporting both customer-facing teams and product development.

_Our summary, not Iterable's wording._

## Skills named

CSS, Datadog, DNS, Elasticsearch, HTML, JavaScript, Postman, SQL

## Required

- 1–3 years technical support engineering or similar role
- Scripting or programming language proficiency
- API debugging and troubleshooting
- Front-end web technologies knowledge (HTML, JavaScript, CSS)
- Email deliverability concepts (DNS, SPF, DKIM, DMARC)
- Analytical and communication skills
- Availability in PST or MST US time zones

## Nice to have

- SQL (PostgreSQL or MySQL)
- NoSQL database experience (Elasticsearch or similar)
- Email, push, or SMS platform experience
- Support case management tools (Jira or Zendesk)
- APM tools (Datadog)

Apply on Iterable's site: https://job-boards.greenhouse.io/iterable/jobs/8165080