# Product Engineer II - Hybrid AZ

Hiring organization: [Best Western](https://career.thegoodapps.co/organizations/best-western)

Canonical page: https://career.thegoodapps.co/jobs/06f8a1e0-2243-474b-8c8f-61333f5c2f40

Listed on Best Western's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Remote-AZ
- Remote: yes

## Summary

A product engineer who designs and deploys AI-powered solutions for contact center transformation and enterprise automation using Kore.ai, translating business needs into conversational AI and virtual assistant implementations. This role suits someone comfortable bridging business stakeholders and technical teams, with hands-on experience building AI agents and integrating them into existing enterprise systems.

_Our summary, not Best Western's wording._

## Skills named

Amazon CloudWatch, Amazon Connect, Amazon S3, Amazon Web Services (AWS), AWS CloudFormation, AWS Lambda, DynamoDB, Generative AI, GitHub Copilot, JSON, Microsoft SharePoint, OpenAI Codex, Prompt Engineering, REST APIs, Retrieval-Augmented Generation, Terraform

## Required

- Design and develop AI agents and virtual assistants using Kore.ai
- Build integrations with contact center platforms and enterprise systems using APIs and web services
- Understand conversational AI, virtual assistants, and intelligent automation platforms
- Translate business requirements into technical AI solutions
- Support and optimize deployed solutions in production

## Nice to have

- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- 4–6 years designing and implementing business technology solutions
- AWS certification
- Kore.ai or cloud platform certifications
- Experience with contact center technologies and customer service operations
- Experience with enterprise AI governance and responsible AI practices
- Hands-on experience with AI-assisted development tools for rapid prototyping

Apply on Best Western's site: https://bestwestern.wd1.myworkdayjobs.com/en-US/careers/job/Remote-AZ/Product-Engineer-II---Hybrid-AZ_R5141