# Director, Field Service Network Governance

Hiring organization: [Samsung Semiconductor](https://career.thegoodapps.co/organizations/samsung-semiconductor)

Canonical page: https://career.thegoodapps.co/jobs/06f20e25-305c-44d7-81dd-252a19058b2f

Listed on Samsung Semiconductor's own careers site. Applications go to them directly.

- Seniority: Director
- Location: Plano, TX

## Summary

This director role oversees the entire field service operation for Samsung's in-home repair network, managing multiple teams and hundreds of service partners to improve repair metrics and customer experience. It suits an operations leader with deep experience scaling service networks, managing complex stakeholder relationships, and driving performance improvements across multi-regional organizations.

_Our summary, not Samsung Semiconductor's wording._

## Skills named

Forecasting, Performance Management

## Required

- Bachelor's degree
- 12+ years of related field service or operations experience
- Experience managing partner or vendor networks
- Proven ability to improve operational metrics such as service cycle time and first-time resolution
- Experience with field service operations ticket processes and service coverage logic
- Employee management experience
- Experience managing multi-layered teams across regions

## Nice to have

- Consumer electronics, technology, or service industry background
- Experience designing and implementing operational programs
- Exposure to transformation initiatives in complex operational environments
- ASC recruiting knowledge

Apply on Samsung Semiconductor's site: https://sec.wd3.myworkdayjobs.com/en-US/Samsung_Careers/job/6625-Excellence-Way-Plano-TX-USA/Director---Field-Service-Admin_R119215